Reading the visit from booking onwards
1. Arrival begins before the front door
Mapping the member journey put the website and reservation process alongside the physical entrance. A class booked on a phone establishes expectations about the visit ahead. The identity and information therefore needed to remain recognisable when a member reached reception. Digital design became part of the hospitality brief, with navigation serving the same purpose on screen and in the building.
2. Different activities require different spatial conditions
The programme brought energetic cycling, quieter studio sessions and individual exercise into one venue. Treating every room identically would have ignored those differences. Acoustic separation, lighting and material character could help members recognise the setting they were entering. The shared areas then needed to connect these rooms without making the transitions feel abrupt or confusing.
3. The building offers a useful identity
The existing architecture provided more than generous dimensions. Brickwork, metal details and the factory's original character offered references for the palette. Drawing on those features gave the project a local foundation. It also helped connect large architectural decisions with smaller elements that members encounter directly, including fittings, lettering and places to sit.